Privacy Policy Seri88 – Your Data Security is Our Priority

1Personal Information We Collect

Seri88 collects personal information from players in several different situations. We only collect data that is genuinely necessary to provide you with a safe, seamless, and high-quality service.

Information you provide directly:

• Full name, date of birth, and IC or passport number upon account registration.
• Email address and mobile phone number for communication and verification.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Identity verification documents (KYC) such as copies of your ID card, utility bill, or bank statement.
• Information you share when communicating with our customer support team.

Information collected automatically:

• IP address and geographic location data for security and compliance purposes.
• Device type, operating system, and web browser details used.
• Activity log data including login times, pages visited, and session duration.
• Betting history, games played, and financial transaction records.

2How We Use Your Information

The personal data we collect is used carefully and responsibly for the following purposes only. We do not use your data beyond the stated scope without your prior consent.

We will not use your data for any third-party advertising purposes without first obtaining your explicit consent. You may withdraw that consent at any time through your account settings.

3Sharing Information with Third Parties

Seri88 does not sell, rent, or trade players' personal information to any party for commercial purposes. However, there are limited situations where we need to share information with carefully selected third parties:

• Payment providers: Transaction information is shared with approved payment service providers such as FPX, DuitNow, and e-wallet providers to securely process your deposits and withdrawals.
• Technology service providers: Cloud and security infrastructure providers that support seri88 platform operations, subject to strict confidentiality agreements.
• Relevant authorities: Seri88 will disclose required information to law enforcement authorities, regulatory bodies, or enforcement agencies when mandated by a court order or applicable Malaysian law.
• Fraud prevention services: Limited information may be shared with identity verification and fraud prevention service providers to protect the security of the platform and other players.

4Data Security Measures

Seri88 invests seriously in digital security infrastructure to ensure your personal data is always protected from unauthorized access, data breaches, or misuse. Among the security measures we have implemented:

• 256-bit SSL encryption for all data transmitted between your device and seri88 servers.
• A multi-layered firewall system that monitors and blocks suspicious traffic in real time.
• Two-factor authentication (2FA) for account login to add an extra layer of security.
• 24/7 account activity monitoring by our automated threat detection system.
• Penetration testing by independent security experts is conducted on a regular basis.
• Mandatory cybersecurity training for all staff with access to player data.
• Established incident response procedures to address any data breaches promptly.

5Use of Cookies and Tracking Technologies

Seri88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
• Performance cookies: Collects anonymous information about how players use the platform to help us improve website functionality and speed.
• Functionality cookies: Saves your preferences such as language, display settings, and game preferences so you don't have to reset them each time.
• Analytics cookies: Helps us understand overall usage patterns to make data-driven decisions in improving our services.

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the seri88 platform after a cookie notice is displayed will be considered as your consent to the stated use of cookies.

6Player Rights Regarding Personal Data

As a seri88 player, you have the following rights regarding the personal information we hold about you. We are committed to fulfilling related requests within a reasonable timeframe.

7Data Retention Period

Seri88 retains players' personal information for as long as necessary to fulfil the purposes stated in this privacy policy, or for as long as required by applicable Malaysian law.

• Active account data: Retained for the duration your account is active, plus any additional period required by law.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with anti-money laundering legal requirements.
• KYC Documents: Retained for five (5) years after the business relationship ends or after the last transaction, whichever is longer.
• Support communication logs: Retained for three (3) years for reference and service improvement purposes.
• Anonymous analytics data: May be retained for a longer period as it cannot be linked to any specific individual.

Once the retention period expires and there is no legal requirement to continue storing the data, your information will be securely deleted or permanently anonymised from our systems.

8Cross-Border Data Transfers

In operating our integrated platform, your personal data may be processed or stored on servers located outside Malaysia. Seri88 ensures that any such data transfers are carried out with adequate safeguards in place.

We ensure the following for all cross-border data transfers:

• Data recipients in the destination country must comply with data protection standards equivalent to or higher than Malaysian law.
• Data transfer agreements incorporating mandatory standard protection clauses must be signed with all recipient parties.
• A security risk assessment is conducted before any new data transfer is approved.

9Children's Privacy

The seri88 platform is a service intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal information from anyone under the age of 18.

If we discover that a child's personal information has been collected without our knowledge due to registration using false details, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered on this platform are encouraged to contact us immediately.

10Amendments to the Privacy Policy

Seri88 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant reasons. The most recent update date will always be displayed at the top of this document.

For significant amendments, we will provide clear notice to players via their registered email or through a prominent notice on the seri88 platform before the amendments take effect. Continued use of the platform after the effective date of any amendment will be considered as your acceptance of the updated policy.

11Contact Our Data Protection Team

For any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the seri88 Data Protection team is always here to help.

You can reach us through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the seri88 platform.
• Email: [email protected] (response within 1–2 business days).

Please include your full name, registered email address, and a brief description of your request or complaint so we can process your case more quickly and accurately.